Refund Policy at a Glance

1 Scope

This Refund Policy applies to digital services and career-support resources purchased through JobSureQA, including:

• Silver Plus Plan.
• Leadership Plan.
• Recorded courses.
• Online workshops.
• Digital resume and cover-letter templates.
• Premium WhatsApp group access.
• QA job-update and career-support services.

2 Refund Eligibility

A customer may request a refund if:

• Payment was deducted but the service or digital access was not delivered.
• The customer was charged more than once for the same order.
• A technical or administrative error prevented delivery.
• JobSureQA cancelled the workshop, course, or service and could not provide a reasonable replacement.
• The payment was made fraudulently or without the customer's authorisation, subject to verification.

3 Digital-Service Condition

Before purchasing, customers should review the:

• Product description.
• Plan benefits.
• Pricing.
• Validity.
• Delivery method.
• Terms and Conditions.
• Cancellation Policy.

Refund requests are reviewed fairly on a case-by-case basis. This policy does not remove any rights available to customers under applicable law.

4 No Employment Guarantee

JobSureQA provides career-support resources and QA job updates. We do not guarantee:

• Employment.
• Interview calls.
• Job offers.
• Referrals.
• Salary.
• Promotion.
• Visa sponsorship.
• Remote-work approval.
• Selection by any employer.

5 How to Request a Refund

Email chiraggohil100@gmail.com with the following information:

• Customer full name.
• Email address and phone number used during payment.
• Product or plan name.
• Payment date.
• PayU transaction ID / order ID.
• Amount paid.
• Reason for the request.
• Supporting evidence, if relevant.

Recommended Subject Line:

We may request additional information to verify the transaction and delivery status.

6 Review and Decision Timeline

• We will acknowledge a refund request within 2 business days.
• We will normally review and communicate the decision within 7 business days after receiving the required information.
• If approved, we will initiate the refund through the same payment gateway and original payment method used for the transaction.

7 Refund Mode and Processing Time

Approved refunds will be processed through PayU to the customer's original payment source, such as:

• Original UPI account.
• Credit or debit card.
• Bank account.
• Wallet.

We will not issue cash refunds for payments made through PayU unless required by applicable law or specifically permitted by the payment provider.

If PayU provides an eligible instant-refund facility for a particular transaction, the timing may differ; otherwise, the standard banking timeline applies.

8 Failed or Reversed Payments

If the customer's account is debited but the payment is shown as failed, pending, or unsuccessful, the customer should contact us with the PayU transaction ID.

We will verify the transaction status with PayU. If the payment was not successfully captured or the amount is automatically reversed, the refund or reversal will follow the payment provider and bank-processing timeline.

9 Duplicate Payments

If a customer makes two successful payments for the same product or order, the duplicate payment may be eligible for a full refund after verification.

10 Non-Refundable Situations

Subject to applicable law, a refund may not be available when:

• The service was delivered as described.
• Digital access was provided and used.
• The customer did not use the service after receiving access.
• The customer did not attend a scheduled workshop despite receiving the joining details.
• The customer changed their mind after receiving digital access.
• The customer expected a job, interview, referral, salary, or selection result that was not guaranteed.
• The customer violated WhatsApp group rules or Terms and Conditions.
• The customer provides incomplete, inaccurate, or unverifiable information.

11 Cancellation

A customer may request cancellation before digital access is delivered by contacting chiraggohil100@gmail.com with the payment details.

JobSureQA may cancel or modify a service if necessary. If we cancel a service and cannot provide a reasonable replacement, eligible customers will be informed and may receive a full or appropriate partial refund.

12 Contact

13 Policy Changes

We may update this Refund Policy when our services, payment arrangements, or legal requirements change.

The latest version will be published on this website.